CUSTOMER CARE
SHIP / PRODUCTION TIMES
Our approximate turnaround time is about 15-20 business days upon ordering. Every item we make is custom made from the heart and well worth the wait.
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RETURNS / EXCHANGES
All items are handcrafted and customized with love and care, therefore we don’t usually accept returns or exchanges on custom made items. However, we understand that these pieces are very meaningful and important, so If you do have an issue with your product, please feel free to contact us and we can solve the issue.
CANCELLATIONS
Our team works hard to ensure that you have your jewelry out in a timely fashion so we start the creation process immediately after placing the order. If you need to cancel the transaction, feel free to contact us within 24 hours upon purchasing.
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PRIVACY & SAFETY
We will photograph every pieces of our finish item for record and for promotional use. If you don't want your item to be photographed or shared on social media, please let us know in advance.
WHOLESALE INQUIRIES
All wholesale inquires are welcome!
We are dedicated to working with wholesale customers helping with quality control, on-time shipments, and so on.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments